- General terms and conditions Service / Server / Hosting / Domain Registration.
- HostDirect.co.za reserves the right to refuse service and/or access to its servers to anyone.
- HostDirect.co.za does not allow any of the following content to be stored on its servers: Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content.
- Excessive download content or non-linked content. Practices relating/similar to Alternative Healing / Divination / the Occult / Astrology / Horoscopes / Crystal Reading. Spam, Phishing and any such illegal activities.
- Marketing and Selling of products where copyrights have been infringed or using content where permissions have not been procured. Content that infringes laws of the Republic of South Africa, the United States of America, the EU, UK, or any other country including your country of residence.
- Material that infringes on any United Nations regulation or mandate. Material that infringes any human right. Material that amounts to the promotion of terrorism.
- Refusal of service based on content matching either of these criteria is entirely at the discretion of HostDirect.co.za. HostDirect.co.za reserves the right to move your domain to a different web server with no previous notice.
- We will make every effort to keep your sites uptime at 100% during this process. Support We will endeavor to provide a continuous high quality service. If you experience problems with your service, you should consult our support team on +27 11 421 0556. Should you fail to find a resolution to your problem please contact management on +27 82 903 4176.
- Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available by contacting the office. Scheduled downtime will be posted on the support web site.
- Reselling of Services Customers may resell all of our services by using a Reseller package or by becoming an affiliate. High resource use policy Resources are defined as bandwidth, processor utilization, memory or disk space.
- HostDirect.co.za may implement the following policy to its sole discretion: When a website is found to be monopolising the resources available HostDirect.co.za reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers.
- Customers may be offered an option whereby HostDirect.co.za continues hosting the website for an additional fee or the client may choose to upgrade to a (semi-)dedicated plan.. Uploads via scripting languages We limit uploads made via scripting languages - including PHP, ASP and ASP.NET - to a maximum of 8 MB per file.
- While the Host Direct Emblem and link is required on your pages for the purpose of identification and compliance, Host Direct does not bear any responsibility for its clients website content in terms of accountability.
- All accounts are set up on a prepay basis. Although HostDirect.co.za reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due every 30 or 365 days, on or before the 1st of every month.
- Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given. In situations where the card number on file is declined HostDirect.co.za will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully.
- In addition, HostDirect.co.za reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.
- No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. The customer's card will be charged automatically around the 1st or the 15th of the month.
- All payment is in South African Rands. You are required to have a valid credit/debit card/bank account and email address registered on your account at all times, failure to do so may result in suspension of your account.
- Please note that whilst this is primarily used for billing purposes, HostDirect.co.za reserves the right to email your information about enhancements to our systems and product offerings.
- Your email will not be passed to any other parties at any time. Payment options In order to streamline our accounting procedures and keep costs down HostDirect.co.za currently runs a limited number of payment options.
- Credit / Debit Cards: HostDirect.co.za accepts MasterCard, Visa, Visa electron, Switch/Maestro. Debit Order: South African banks only. EFT / Bank Transfers: Cheque Payment:This option is only available to business customers who pay annually for their HostDirect.co.za account. A credit/debit card number will still be required if customers require the facility to purchase domains and other services on-line. HostDirect.co.za cannot guarantee that a service will be provided until after any received cheques have been cleared. 30 day money back - trial period For customers opening their first account the initial 30 days are available on a money-back trial basis.
- For special promotions offered at discounted prices the trial period is limited to the initial 7 days. Customers will not be entitled to this benefit if they have previously had an account with HostDirect.co.za unless the period of absence has been greater than one year. New customers will not be entitled to a trial period if any account has previously been created at the same postal address within the same 12 month time span.
- Cancellation and refunds HostDirect.co.za reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes HostDirect.co.za' terms of service a refund will not be issued in the event of a cancellation.
- Customers may cancel their account at any time. During the initial 30 day trial period customers who wish to cancel will be entitled to a full refund for their hosting fees only, but will not be entitled to a refund for any additional services purchased. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.
- Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by HostDirect.co.za. In addition some accounts incur set-up fees, these charges are also non-refundable.
- Indemnification Customer agrees that it shall defend, indemnify, save and hold HostDirect.co.za harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against HostDirect.co.za, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns.
- Customer agrees to defend, indemnify and hold harmless HostDirect.co.za against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with HostDirect.co.za' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from HostDirect.co.za' server.
- Disclaimer HostDirect.co.za will not be responsible for any damages your business may suffer. HostDirect.co.za makes no warranties of any kind, expressed or implied for services we provide. HostDirect.co.za does back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, HostDirect.co.za cannot guarantee to be able to replace lost data.
- HostDirect.co.za disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by HostDirect.co.za and its employees.
- HostDirect.co.za reserves the right to revise its policies at any time. Please note: by signing up for any of our services you agree to be bound by all HostDirect.co.za terms and conditions.
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